Frequently Asked Questions

Newcastle Flowers By Design – Delivery Information

Newcastle Flowers By Design offers flower delivery across Newcastle and the Hunter Valley.

For deliveries outside our local area, we will relay your order through a trusted member of the Petals Florist Network or Interflora to ensure your flowers arrive fresh and on time.


Same-Day Flower Delivery

  • Same-day delivery is guaranteed for local orders placed before 2pm (AEST) on weekdays and before 12pm on Saturdays.
  • Orders placed after these times will be delivered the next business day, if same-day delivery is not available.
  • For urgent or last-minute deliveries, please phone the store directly on [insert phone number].


Delivery Details Required

To ensure smooth and timely delivery, please provide the following information when placing your order:


  • Recipient’s full name
  • Full delivery address, including unit or apartment number (if applicable)
  • Contact phone number
  • Business name for commercial deliveries
    Please note: Hospital deliveries require the ward name and bed number. If the patient is admitted under a maiden name or alias, this must also be provided.


Delivery Completion

A delivery will be considered successfully completed when:


  • The order is received directly by the recipient, or
  • The order is delivered to the specified address and left in a safe, shaded location if no one is home.


If there is no safe place to leave the flowers, our driver will leave a “not at home” delivery notice with contact details for Newcastle Flowers By Design. The recipient will then need to arrange a suitable redelivery time.


Undeliverable Orders

Newcastle Flowers By Design does not provide refunds for orders that cannot be delivered due to:


  • Incorrect or incomplete address details, or
  • The recipient refusing to accept the delivery.


All local deliveries are completed by our own in-house courier service to ensure quality and care.

It is not the policy of Newcastle Flowers By Design to give refunds for orders if:

- you cancel your order less that 24hrs in advance - the delivery details are incorrect and the delivery cannot be completed
- the recipient does not respond to "not at home" notices left on previous delivery attempts

Refunds will only be given in exceptional circumstances. If you have any questions regarding refunds, please contact the store directly.

Newcastle Flowers By Design reserves the right to substitute products where necessary. This may occure when

- the selected colour is unavailable
- the seleceted product type is out of season
- the quality of the selected product does not meet our high standards

We will endevour to update our website according to availabilty of stock but in some cases, seasonal variation may occur.

Newcastle Flowers By Design offers same day delivery to all hospitals in the Newcastle, Lake Macquarie and Maitland area including:

Newcastle Private Hospital (New Lambton Heights) ; John Hunter Hospital (New Lambton Heights); Calvary Mater Newcastle (Waratah) ; Lingard Private Hospital (Merewether) ; Lake Macquarie Private Hospital (Gateshead) ; Hunter Valley Private Hospital (Shortland) ; Warners Bay Private Hospital (Warners Bay) ; Toronto Private Hospital (Toronto) ; Belmont Hospital (Belmont) ; Charlestown Private Hospital (Charlestown) ; Maitland Hospital (Maitland) ; Maitland Private Hospital (Ashtonfield)Newcastle Private Hospital (New Lambton Heights) ; John Hunter Hospital (New Lambton Heights); Calvary Mater Newcastle (Waratah) ; Lingard Private Hospital (Merewether) ; Lake Macquarie Private Hospital (Gateshead) ; Hunter Valley Private Hospital (Shortland) ; Warners Bay Private Hospital (Warners Bay) ; Toronto Private Hospital (Toronto) ; Belmont Hospital (Belmont) ; Charlestown Private Hospital (Charlestown) ; Maitland Hospital (Maitland) ; Maitland Private Hospital (Ashtonfield)

Please provide Newcastle Flowers By Design with the full patient details including full name and bed or ward number.

Newcastle Flowers By Design DELIVERY AREAS

Newcastle Flowers By Design can deliver to the following suburbs: Adamstown, Adamstown Heights, Arcadia Vale, Argenton, Awaba, Balcolyn, Balmoral, Bar Beach, Belmont, Belmont North, Belmont South, Beresfield, Bennetts Green, Blackalls Park, Black Hill, Blacksmiths, Birmingham Gardens, Bolton Point, Bonnells Bay, Boolaroo, Booragul, Broadmeadow, Buttaba, Callaghan (University of Newcastle), Cameron Park, Cams Wharf, Cardiff, Cardiff Heights, Cardiff South, Carey Bay, Carrington, Catherine Hill Bay, Caves Beach, Charlestown, Coal Point, Cooranbong, Cooks Hill, Croudace Bay, Dora Creek, Dudley, Edgeworth, Eleebana, Elermore Vale, Eraring, Fassifern, Fennell Bay, Fishing Point, Fletcher, Floraville, Freemans Waterhole, Garden Suburb, Gateshead, Georgetown, Glendale, Hamilton, Hamilton East, Hamilton North, Hamilton South, Hexham, Highfields, The Hill, Hillsborough, Holmesville, Islington, Jewells, Jesmond, The Junction, Kahibah, Kilaben Bay, Killingworth, Kooragang, Kotara, Kotara South, Macquarie Hills, Maitland, Mandalong, Marks Point, Marmong Point, Martinsville, Maryland, Maryville, Mayfield, Mayfield East, Mayfield North, Mayfield West, Merewether, Merewether Heights, Minmi, Mirrabooka, Morisset, Morisset Park, Mount Hutton, Myuna Bay, New Lambton, New Lambton Heights, Newcastle, Newcastle East, Newcastle West, New Lambton Heights, Nords Wharf, North Lambton, Pelican, Rankin Park, Redhead, Sandgate, Seahampton, Shortland, Speers Point, Stockton, Swansea, Swansea Heads, Tarro, Teralba, Tighes Hill, Tingira Heights, Toronto, Valentine, Wakefield, Wallsend, Wangi Wangi, Warabrook, Waratah, Waratah West, Warners Bay, West Wallsend, Whitebridge, Wickham, Windale, Windermere Park, Woodrising, Wyee, Wyee Point, Yarrawonga Park.

Newcastle Flowers By Design can deliver to Maitland including: Aberglasslyn, Ashtonfield, Bolwarra, Bolwarra Heights, Buchanan, Chisholm, East Maitland, Gillieston Heights, Greenhills, Greta, Horseshoe Bend, Largs, Lochinvar, Lorn, Maitland, Maitland North, Metford, Millers Forest, Morpeth, Oakhampton, Oakhampton Heights, Rutherford, South Maitland, Telarah, Tenambit, Thornton, Tocal, Woodberry, Woodville.

We are committed to ensuring your security when ordering online. We use a 128 bit SSL encryption security system.

We use eWay (http://www.eway.com.au) to process your credit card payment. Your credit card details are never handled by our system and we do not receive a copy of your credit card number. eWay is a trusted Australian Credit Card processor that is used by thousands of websites to process credit card online.

Tips for Ordering Safely Online

Never submit your credit card details over an insecure site. Furthermore, don't simply believe that because a site claims to be secure, that it is. Check your browser - a small, locked padlock somewhere on the base of your browser will indicate that a site is secure. A https:// URL also indicates a secure server.

All prices shown on this website are in Australian dollars. All credit card transactions will be processed in Australian dollars.

Newcastle Flowers By Design DOES NOT COLLECT OR HOLD ANY CREDIT CARD INFORMATION.

Can you deliver flowers the same day in Newcastle?

Yes! We offer same-day flower delivery across Newcastle and the Hunter Valley for orders placed before 2pm on weekdays and before 12pm on Saturdays. Orders received after the cut-off time will be delivered the next business day.

Do you deliver outside Newcastle?

We deliver throughout Newcastle and the Hunter Valley, and can organise deliveries beyond this area through trusted partners in the Petals Florist Network or Interflora.

Can you deliver to hospitals or businesses?

Yes. Please include the ward name and bed number for hospital deliveries, and a business name for commercial addresses. If the patient is listed under a maiden name or alias, include that information to help our courier deliver smoothly.


What information do I need to provide for delivery?

To ensure successful delivery, please include the recipient’s full name, address (with unit or apartment number), contact phone number, and business or ward details if applicable.

64 Orchardtown Rd
New Lambton NSW 2305
newcastleflowersbydesign@hotmail.com
PH: 02 4952 3888

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