Frequently Asked Questions
View the Frequently Asked Question by clicking on the item below.
Amaranthine can deliver to areas throughout Newcastle and the Hunter Valley. For deliveries outside of our delivery radius, we will relay your order to a member of the Petals Florist Network or Interflora.
Delivieries to local areas are guaranteed for orders placed before 3pm EST on weekdays and before 12pm on Saturday. For orders placed after the cut off times, delivery will be completed on the next business day if same day delivery is not available.
For urgent deliveries, please phone the store directly.
In order to successfully complete delievries within the required time frame, the following information must be provided when ordering:
recipients full name, full address including unit numer (if applicable) and contact phone number. A business name must also be provided for deliveries to commercial addresses
Please note: all deliveries to hospitals require a ward name and bed number. If the patient is admitted under a maiden name or alias, this must also be provided.
Amaranthine will consider the delivery is completed when:
the order is recieved directly by the recipient
the order is delivered to the specified address and left in a safe and convenient location
If the recipient is not at home and there is no suitable location in which to leave the order, a "not at home" delievry notice will be left. This card provides all conatct information for Amaranthine. The recipient is then required to contact us to arrange an alternate delivery time.
Amaranthine does give refunds for orders that are unable to be delivered if:
the address details are incorrect
the recipient will not accept delivery
All local deliveries will be completed by our own courier delivery vehicle.
It is not the policy of Amaranthine to give refunds for orders if:
- you cancel your order less that 24hrs in advance
- the delivery details are incorrect and the delivery cannot be completed
- the recipient does not respond to "not at home" notices left on previous delivery attempts
Refunds will only be given in exceptional circumstances. If you have any questions regarding refunds, please contact the store directly.
Amaranthine reserves the right to substitute products where necessary. This may occure when
- the selected colour is unavailable
- the seleceted product type is out of season
- the quality of the selected product does not meet our high standards
We will endevour to update our website according to availabilty of stock but in some cases, seasonal variation may occur.
Amaranthine Flowers by design offers same day delivery to all hospitals in the Newcastle, Lake Macquarie and Maitland area including:
Newcastle Private Hospital (New Lambton Heights) ; John Hunter Hospital (New Lambton Heights); Calvary Mater Newcastle (Waratah) ; Lingard Private Hospital (Merewether) ; Lake Macquarie Private Hospital (Gateshead) ; Hunter Valley Private Hospital (Shortland) ; Warners Bay Private Hospital (Warners Bay) ; Toronto Private Hospital (Toronto) ; Belmont Hospital (Belmont) ; Charlestown Private Hospital (Charlestown) ; Maitland Hospital (Maitland) ; Maitland Private Hospital (Ashtonfield)Newcastle Private Hospital (New Lambton Heights) ; John Hunter Hospital (New Lambton Heights); Calvary Mater Newcastle (Waratah) ; Lingard Private Hospital (Merewether) ; Lake Macquarie Private Hospital (Gateshead) ; Hunter Valley Private Hospital (Shortland) ; Warners Bay Private Hospital (Warners Bay) ; Toronto Private Hospital (Toronto) ; Belmont Hospital (Belmont) ; Charlestown Private Hospital (Charlestown) ; Maitland Hospital (Maitland) ; Maitland Private Hospital (Ashtonfield)
Please provide Amaranthine with the full patient details including full name and bed or ward number.
AMARANTHINE DELIVERY AREAS
Amaranthine can deliver to the following suburbs (extra delievery fee may apply): Adamstown, Adamstown Heights, Arcadia Vale, Argenton, Awaba, Balcolyn, Balmoral, Bar Beach, Belmont, Belmont North, Belmont South, Beresfield, Bennetts Green, Blackalls Park, Black Hill, Blacksmiths, Birmingham Gardens, Bolton Point, Bonnells Bay, Boolaroo, Booragul, Broadmeadow, Buttaba, Callaghan (University of Newcastle), Cameron Park, Cams Wharf, Cardiff, Cardiff Heights, Cardiff South, Carey Bay, Carrington, Catherine Hill Bay, Caves Beach, Charlestown, Coal Point, Cooranbong, Cooks Hill, Croudace Bay, Dora Creek, Dudley, Edgeworth, Eleebana, Elermore Vale, Eraring, Fassifern, Fennell Bay, Fishing Point, Fletcher, Floraville, Freemans Waterhole, Garden Suburb, Gateshead, Georgetown, Glendale, Hamilton, Hamilton East, Hamilton North, Hamilton South, Hexham, Highfields, The Hill, Hillsborough, Holmesville, Islington, Jewells, Jesmond, The Junction, Kahibah, Kilaben Bay, Killingworth, Kooragang, Kotara, Kotara South, Macquarie Hills, Maitland, Mandalong, Marks Point, Marmong Point, Martinsville, Maryland, Maryville, Mayfield, Mayfield East, Mayfield North, Mayfield West, Merewether, Merewether Heights, Minmi, Mirrabooka, Morisset, Morisset Park, Mount Hutton, Myuna Bay, New Lambton, New Lambton Heights, Newcastle, Newcastle East, Newcastle West, New Lambton Heights, Nords Wharf, North Lambton, Pelican, Rankin Park, Redhead, Sandgate, Seahampton, Shortland, Speers Point, Stockton, Swansea, Swansea Heads, Tarro, Teralba, Tighes Hill, Tingira Heights, Toronto, Valentine, Wakefield, Wallsend, Wangi Wangi, Warabrook, Waratah, Waratah West, Warners Bay, West Wallsend, Whitebridge, Wickham, Windale, Windermere Park, Woodrising, Wyee, Wyee Point, Yarrawonga Park.
On Payment of an extra delivery fee, Amaranthine can deliver to Maitland including: Aberglasslyn, Ashtonfield, Bolwarra, Bolwarra Heights, Buchanan, Chisholm, East Maitland, Gillieston Heights, Greenhills, Greta, Horseshoe Bend, Largs, Lochinvar, Lorn, Maitland, Maitland North, Metford, Millers Forest, Morpeth, Oakhampton, Oakhampton Heights, Rutherford, South Maitland, Telarah, Tenambit, Thornton, Tocal, Woodberry, Woodville.
We are committed to ensuring your security when ordering online. We use a 128 bit SSL encryption security system.
We use eWay (http://www.eway.com.au) to process your credit card payment. Your credit card details are never handled by our system and we do not receive a copy of your credit card number. eWay is a trusted Australian Credit Card processor that is used by thousands of websites to process credit card online.
Tips for Ordering Safely Online
Never submit your credit card details over an insecure site. Furthermore, don't simply believe that because a site claims to be secure, that it is. Check your browser - a small, locked padlock somewhere on the base of your browser will indicate that a site is secure. A https:// URL also indicates a secure server.
All prices shown on this website are in Australian dollars. All credit card transactions will be processed in Australian dollars.
AMARANTHINE DOES NOT COLLECT OR HOLD ANY CREDIT CARD INFORMATION.